While it’s true that most people purchase event tickets online these days, there’s nothing like being able to talk to a real live human when you have questions about directions, door times, seating availability, ticket delivery methods, and more! The best way to increase your ticket sales is to offer customers a variety of ways to purchase tickets including online, mobile, at outlets, and through an in-house call center, like ours.
Our friendly customer service representatives quickly answer calls and take the time to get to know your patrons. Callers are always immediately connected to a live operator that can answer a variety of questions. From recommending near-by restaurants and hotels to offering tips on the best parking, our agents enjoy sharing their event knowledge with your interested customers.
It’s exactly why venues like The Fox Theatre use Ticket Alternative.
|“Ticket Alternative’s team members know our city, our community, and our building. They are able to answer our patrons’ questions with first-hand knowledge, and are the perfect fit to support our ticketing operations.”Allan Vella, President and Chief Executive Officer of the Fox Theatre, Atlanta.|
The extra time spent with customers creates a more positive experience with your venue and brand. We can even answer calls as if we are members of staff of your venue, facility, or organization when you use our branded, toll-free number solution. Your customer’s will think they are calling your venue!
We plan ahead and adjust our call center staff when you have a big on sale.
A lot of excitement builds up around on sales and we love it. Call center agents are informed on show running times, age appropriateness, overall themes and more. Many venues invite our agents on a tour, so that they get a feel for the seating and atmosphere! We’re not only here to assist those customers that may not be near a computer or have great WiFi service, we’re also here to assist with seat selection and answer questions on what items are permitted in the venue. Whatever the case may be, we look forward to interacting with your customers.
We realize that there are often additional experiences or parking options that customers may want to purchase. Our agents are trained to up-sell memberships, parking, VIP opportunities, and more. Many performing arts venues and non-profit organizations offer packages or memberships. The call center is trained to walk customers through these special offers and assist them in selecting a package that will turn them into long-term patrons.
We save you time and money.
Managing a venue, theater, festival or event involves a multitude of skills and time is always an issue. Because our call center is in-house, we’re able to keep everyone informed on last minute changes like show cancellations or time and date changes. Our Client Services Managers are just a few feet away from the call center for this exact reason. We put customer service at the forefront and this allows you to focus on running your events. We can help you build great relationships with your patrons because our team will quickly respond to your customers’ questions and needs. You don’t have to spend the time or money hiring and training a staff member to answer phone calls about your events. We’ll take care of your customers’ needs in-house!
We hire people that are passionate about live entertainment.
Many of our customer service reps are also patrons of our venues. Don’t let your customers get frustrated on the phone! Work with a ticketing company, like us, that will directly interact with your guests in a friendly and efficient way.
Our call center is just one element of our complete ticketing solutions.
We continue to assist venues and festivals, across the country, increase ticket sales through marketing and promotions, on-site event staff, and great ticketing features like, Pick-A-Seat. We look forward to discussing your event(s) with you! Contact us today. We’d love to help you sell more tickets!
Ticketing Systems Supported
We currently offer support for the following ticketing systems:
- Spectra / Paciolan
- Gateway / Galaxy