Our call center took 16,000 MORE calls in December than during the same time in 2016.
There were a few key events that impacted the volume: The Lion King and Nutcracker at The Fox Theatre in Atlanta, Tower Hill Botanic Garden (new Freshtix client) The Military Bowl (new Ticket Alternative client) and the First Noel for True Colors Theatre.
We took almost 6,000 more calls for the Atlanta Botanical Garden alone. They sold out 8 nights this season.
There was the famous Atlanta “blizzard” Dec 8th-10th.
And of course our new clients, the Blumenthal Performing Arts Center and Infinite Energy Center contributed to those numbers.
Congratulations to our Customer Experience Manager Jamie Gordon and his entire team.